Illinois Administrative Code (Last Updated: March 27, 2024) |
TITLE83. PUBLIC UTILITIES |
PART411. ELECTRIC RELIABILITY |
SUBPARTD. ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY |
§ 411.300. Purpose of Subpart D |
§ 411.301. Definitions Used in Subpart D |
§ 411.305. Customer Survey Requirements |
§ 411.310. General Characteristics of the Customer Survey |
§ 411.315. Survey Implementation |
§ 411.320. Format for Results of the Customer Satisfaction Survey |
§ 411.323. Raw Data |
§ 411.325. Survey Parameters |
§ 411.330. Categories of Responses for Survey Questions |
§ 411.332. Descriptive Statistics |
§ 411.335. Rating Questions |
§ 411.340. Yes/No Questions |
§ 411.345. Categorical Questions |
§ 411.350. Data Comparisons |
§ 411.355. Tracking the Results of the Customer Satisfaction Survey |
§ 411.360. Executive Summary |
§ 411.TABLE A. Causes of Interruptions |