SUBPART A. CUSTOMER RIGHTS

§ 677.10. Assurance of Customer Rights

§ 677.20. Nondiscrimination

§ 677.30. Confidentiality of Information

§ 677.40. Freedom of Choice

§ 677.50. Referral

§ 677.60. Application

§ 677.70. Notice of Action

§ 677.80. Appeal of an Action Taken by HSP

§ 677.90. Repayment of Assistance

§ 677.100. Customer Bill of Rights

SUBPART B. CUSTOMER RESPONSIBILITIES

§ 677.200. Customer Responsibilities

SOURCE: Adopted at 19 Ill. Reg. 5056, effective March 21, 1995; recodified from the Department of Rehabilitation Services to the Department of Human Services at 21 Ill. Reg. 9325; amended at 23 Ill. Reg. 5072, effective April 12, 1999; amended at 28 Ill. Reg. 6449, effective April 8, 2004; amended at 41 Ill. Reg. 8440, effective August 1, 2017; amended at 43 Ill. Reg. 2111, effective January 24, 2019; emergency amendment at 45 Ill. Reg. 4166, effective March 10, 2021, for a maximum of 150 days; amended at 45 Ill. Reg. 10041, effective July 22, 2021; amended at 46 Ill. Reg. 20850, effective December 19, 2022.