Illinois Administrative Code (Last Updated: March 27, 2024) |
TITLE83. PUBLIC UTILITIES |
PART737. STANDARDS OF SERVICE AND CUSTOMER CREDITS FOR ELECTING PROVIDERS AND COMPETITIVE NON-ELECTING PROVIDERS |
PART737. STANDARDS OF SERVICE AND CUSTOMER CREDITS FOR ELECTING PROVIDERS AND COMPETITIVE NON-ELECTING PROVIDERS
SUBPART A. GENERAL |
§ 737.100. Application of Part |
§ 737.110. Definitions |
§ 737.120. Waiver |
§ 737.130. Reporting |
SUBPART B. STANDARDS OF QUALITY OF SERVICE |
§ 737.200. Service Quality for Basic Local Exchange Service |
§ 737.220. Calculation of Performance Data for Installation |
§ 737.230. Calculation of Performance Data for Out-of-Service Conditions |
§ 737.240. Calculation of Performance Data for Missed Installation or Repair Appointments |
§ 737.250. Calculation of Performance Data for Trouble Reports |
SUBPART C. CUSTOMER CREDITS |
§ 737.300. Customer Credits for Basic Local Exchange Service Violations |
SUBPART D. SAFETY OF SERVICE EQUIPMENT AND FACILITIES |
§ 737.400. Safety |
§ 737.410. Emergency Operation |
§ 737.420. Incorporation of National Codes and Standards |
§ 737.430. Network Outages and Notification |
§ 737.440. Interoffice Trunks |
§ 737.450. Central Office Administrative Requirements |
SUBPART E. BOUNDARIES |
§ 737.500. Map Requirements |
§ 737.510. Map Specifications |
§ 737.520. Changes to Existing Boundaries |
§ 737.530. Service Outside Exchange Boundaries |
§ 737.540. Map Maintenance |
SUBPART F. CONSTRUCTION AND MAINTENANCE |
§ 737.600. Construction and Maintenance |
§ 737.610. Maintenance of Plant and Equipment |
§ 737.620. Network Interface |
§ 737.630. Transmission Requirements |
SOURCE: Adopted at 36 Ill. Reg. 15022, effective October 1, 2012; amended at 39 Ill. Reg. 364, effective December 22, 2014; amended at 42 Ill. Reg. 2042, effective January 12, 2018.
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Notation
AUTHORITY: Implementing Section 13-506.2 and authorized by Section 10-101.1 of the Public Utilities Act [220 ILCS 5/13-506.2 and 10-101.1].