Illinois Administrative Code (Last Updated: March 27, 2024) |
TITLE83. PUBLIC UTILITIES |
PART730. STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS |
SUBPARTE. STANDARDS OF QUALITY OF SERVICE |
§730.505. Operator Handled Calls
Latest version.
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When an operator is notified by a customer that he has reached a wrong number, has been cut off, or has experienced poor transmission, the operator shall arrange for credit, except in cases where fraudulent activity is demonstrable.
(Source: Amended at 24 Ill. Reg. 13861, effective September 1, 2000)