Illinois Administrative Code (Last Updated: March 27, 2024) |
TITLE44. GOVERNMENT CONTRACTS, GRANTMAKING, PROCUREMENT AND PROPERTY MANAGEMENT |
PART1600. OFFICE OF THE LT. GOVERNOR'S PROCUREMENT RULES |
SUBPARTO. COMPLAINTS, PROTESTS AND REMEDIES |
§1600.5510. Complaints Against Vendors
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a) The purpose of this Section is to document performance of vendors.
b) Whenever a vendor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, the OLG shall take appropriate action to initiate a complaint to the vendor.
c) For relatively minor infractions, the OLG may initiate contact by telephone or in person. If not resolved by this action, a written complaint shall be made.
d) For other infractions, the OLG shall send a written complaint to the vendor detailing the problem.
e) A copy of all written complaints and the resolution or status shall be filed with CMS.